Information you provide, limited technical information, and approved business data required to operate our services.
Universe
Future Relic / Privacy
Public Policy / Version 1.0
Privacy should be clear, purposeful, and respected.
This Privacy Policy explains how Future Relic collects, uses, stores, discloses, and protects information when you interact with our websites, products, AI systems, and services.
001
Policy Summary
Future Relic uses information to provide services, respond to people, operate AI systems, and improve our products.
Information to respond to inquiries, provide products, configure AI employees, maintain security, and improve performance.
Information with authorized service providers, customer-enabled integrations, and others when legally required.
You may contact Future Relic to request access, correction, or deletion where those rights apply.
002
Scope
Where this policy applies.
This policy applies to personal information processed by Future Relic through our websites, contact forms, chatbot interfaces, Automate products, customer communications, applications, and related services that link to this policy.
An Automate customer may use a Future Relic AI employee on its own website or service. In that situation, the customer may determine why and how visitor information is processed. The customer’s own privacy policy may also apply, and privacy requests concerning that customer’s service may need to be directed to the customer.
This policy does not govern third-party websites, products, or services that Future Relic does not control.
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Information Collected
Information depends on how you interact with Future Relic.
You may choose not to provide optional information. However, certain information may be required to respond to a request or provide a selected product or service.
Information you provide
Information submitted through forms, chatbot conversations, email, project inquiries, account registration, purchases, surveys, or direct communication.
- Name and contact information
- Company and professional information
- Website address
- Project requirements
- Support questions
- Chatbot messages
- Appointment preferences
- Information included in uploaded content
Automatically collected information
Technical and usage information may be collected when you access Future Relic websites or interact with our digital products.
- IP address
- Browser and device information
- Operating system
- Referring page
- Pages viewed
- Approximate location derived from IP
- Interaction and diagnostic events
- Date and time of access
Customer-provided business data
Automate customers may provide business information needed to configure an AI employee or automation system.
- Business descriptions
- Products and services
- Frequently asked questions
- Operating hours
- Policies and procedures
- Contact details
- Website content
- Integration configuration
004
AI & Chatbot Conversations
AUTOMATED INTERACTION NOTICE
Messages sent to an AI assistant may be processed and stored.
When you interact with a Future Relic chatbot or an Automate AI employee, your messages and related conversation data may be used to generate responses, retrieve relevant business information, preserve context, capture leads, detect misuse, and improve the configured service.
Conversation content may be transmitted to infrastructure, database, integration, or artificial intelligence providers needed to perform the requested function.
DO NOT SUBMIT
Passwords, payment card information, financial account credentials, government identification numbers, medical information, or other highly sensitive information unless the specific service clearly states that it is designed and authorized to process that information.
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How Information Is Used
Every use should support a defined operational purpose.
Future Relic may use information for the following business and service purposes.
Provide services
Operate websites, respond to requests, deliver products, configure AI systems, provide customer support, and maintain service functionality.
Process leads
Review inquiries, understand business requirements, qualify opportunities, route requests, and communicate about Future Relic products and services.
Operate AI systems
Generate responses, retrieve approved business knowledge, maintain conversation context, capture requested contact information, and route conversations.
Improve performance
Diagnose errors, review service quality, analyze usage, test features, improve knowledge sources, and develop Future Relic products.
Protect the platform
Detect abuse, prevent fraud, protect systems and users, enforce agreements, and investigate security or operational incidents.
Meet obligations
Maintain required records, respond to lawful requests, resolve disputes, and comply with applicable legal and regulatory requirements.
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Sales & Lead Information
Inquiries may become part of the Future Relic sales system.
When you submit a sales inquiry, request a demonstration, ask for follow-up, or provide contact information through an AI employee, Future Relic may store that information in its lead-management database.
Lead records may include your name, contact details, company, website, inquiry type, project description, estimated budget, referral source, conversation identifier, consent status, and internal follow-up notes.
Future Relic currently uses Supabase as a central database and infrastructure provider for authorized lead and application data. Access is intended to be limited to authorized systems and personnel.
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Disclosure
Information is disclosed only when an operational reason exists.
Future Relic may disclose information to the following categories of recipients.
Infrastructure and databases
Providers that host applications, databases, files, deployments, backups, and supporting infrastructure.
Artificial intelligence providers
Providers that process prompts or approved context when needed to generate AI-assisted responses or perform configured tasks.
Analytics and diagnostics
Providers used to understand website usage, diagnose errors, monitor reliability, and evaluate product performance.
Communication services
Providers used to send emails, notifications, meeting invitations, customer messages, and service communications.
Business integrations
Customer relationship management, scheduling, payment, automation, or other systems enabled by Future Relic or an Automate customer.
Professional advisors
Legal, accounting, security, insurance, and other professional advisors when access is reasonably necessary.
Other permitted disclosures
Information may also be disclosed when you direct or authorize the disclosure, when reasonably necessary to protect rights or safety, in connection with a financing, merger, acquisition, restructuring, or transfer of business assets, or when required by applicable law or valid legal process.
008
Marketing
Service communication and marketing are treated differently.
Future Relic may send operational communications concerning an inquiry, project, transaction, security issue, or service you use. These messages may be necessary to provide the requested service.
Promotional email may be sent where permitted and may be stopped using the unsubscribe instructions included in the message. Unsubscribing from marketing does not prevent necessary transactional or service communications.
010
Retention
Information is retained according to purpose and necessity.
Future Relic retains information for as long as reasonably needed to provide services, manage relationships, maintain records, resolve disputes, improve products, protect the platform, and meet legal or contractual requirements.
Retention periods may vary according to the type of information, the service involved, customer instructions, legal obligations, security requirements, and whether an active business relationship continues.
Information may be deleted, anonymized, or aggregated when it is no longer reasonably necessary, subject to backups, fraud-prevention records, dispute records, and other permitted exceptions.
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Security
No system is risk-free. Security must be continuous.
Future Relic uses administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, loss, misuse, or disclosure.
Measures may include access controls, private server credentials, database policies, encrypted network connections, environment separation, logging, provider safeguards, backups, and software maintenance.
Despite reasonable measures, no internet transmission, application, database, or storage system can be guaranteed completely secure.
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Your Choices & Rights
Your available rights may depend on where you live.
Subject to applicable law and identity verification, you may have some or all of the following rights.
Access
Request information about the personal information Future Relic maintains about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of personal information, subject to applicable exceptions and operational requirements.
Restriction or objection
Request that certain processing be limited or object to certain uses where applicable.
Portability
Request a portable copy of eligible personal information where required by applicable law.
Marketing preferences
Unsubscribe from promotional email using the instructions included in the message.
Future Relic may need to verify your identity before completing a request. Some information may be retained where permitted or required, including for security, fraud prevention, contracts, recordkeeping, or legal claims.
Submit a privacy request013
Children
Future Relic services are not directed to young children.
Future Relic does not knowingly seek personal information directly from children under 13 through general company services. If you believe a child has submitted personal information without appropriate authorization, contact Future Relic so the matter can be reviewed.
A customer deployment intended for children or educational use must undergo separate review and may require additional agreements, notices, consent mechanisms, and safeguards.
014
International Processing
Information may be processed outside your local jurisdiction.
Future Relic and its service providers may process information in the United States and other countries. Those locations may have privacy laws different from the laws where you live.
Where required, Future Relic will use appropriate contractual or legal mechanisms for international transfers.
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Policy Changes
This policy will evolve with Future Relic.
Future Relic may update this Privacy Policy as products, technologies, vendors, business practices, or legal requirements change. The updated version will be posted on this page with a revised effective date.
When changes are material, Future Relic may provide additional notice through the website, product interface, email, or another appropriate method.
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Contact
Questions about privacy or personal information?
Contact Future Relic with questions about this policy or to submit a privacy-related request.
Contact Future Relic